Terms of service

Last Updated: September 2026

Welcome to Flora Comfort. These Terms of Service govern your use of our website and your purchase of products from Flora Comfort. By accessing our website or placing an order, you agree to these terms.

1. About Flora Comfort

Flora Comfort is a Pakistani footwear brand offering women’s footwear, including heels, khussas, flats, chappals, sandals, formal shoes, and other selected styles.

Throughout these Terms, “Flora Comfort,” “we,” “us,” and “our” refer to Flora Comfort.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent activities.
• Provide false or misleading information.
• Attempt to interfere with the website or its security.
• Copy or misuse our website content, images, branding, or product information.
• Use our website to place fraudulent or unauthorized orders.

We reserve the right to refuse or cancel orders that appear fraudulent or suspicious.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.

However, slight differences in color or appearance may occur due to lighting, photography, device screens, or manufacturing variations.

As our footwear is manufactured with attention to quality and finishing, minor variations may occur between individual products and do not necessarily constitute a defect.

4. Pricing

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices, promotions, discounts, or offers at any time without prior notice.

A price change will not affect an order that has already been confirmed by Flora Comfort, except where an obvious pricing error has occurred.

5. Orders

Placing an order through our website constitutes a request to purchase the selected products.

An order may be cancelled or declined if:

• The product is unavailable.
• Incorrect or incomplete information has been provided.
• We are unable to verify the order.
• The order appears fraudulent.
• A technical or pricing error has occurred.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations within Pakistan.

Customers are responsible for providing an accurate name, phone number, and delivery address.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.

7. Shipping & Delivery

We deliver orders to eligible locations within Pakistan through our delivery partners.

Delivery times may vary depending on the destination, courier service, weather, public holidays, operational conditions, and other circumstances beyond our control.

Once an order has been dispatched, delivery is handled by the applicable courier service.

Customers should ensure that someone is available to receive the order at the provided delivery address.

8. Returns & Exchanges

Our Return & Exchange Policy applies to all eligible returns and exchanges.

Generally, eligible footwear may be exchanged within 7 days of delivery, subject to our return conditions.

Products must be unused, unworn, undamaged, and returned with their original packaging and applicable tags.

For complete requirements and exceptions, please review our Return & Exchange Policy before placing an order.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within the timeframe specified in our Return & Exchange Policy.

We may request photographs, videos, the order number, and other information necessary to verify the issue.

Once the issue has been verified, we will provide an appropriate resolution in accordance with our applicable policies and consumer-protection obligations.

10. Intellectual Property

All content available on the Flora Comfort website, including:

• Logos
• Brand names
• Product photographs
• Graphics
• Text
• Website design
• Product descriptions
• Marketing materials

is owned by or licensed to Flora Comfort and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

11. Promotions & Discounts

Promotional offers may have specific terms, eligibility requirements, validity periods, or product exclusions.

Unless specifically stated otherwise, promotions cannot be combined with other discounts or offers.

Flora Comfort reserves the right to modify or withdraw a promotion where reasonably necessary.

12. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, analytics providers, advertising platforms, and other service providers.

Your use of services provided by third parties may also be subject to their respective terms and policies.

13. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always operate without interruption, errors, delays, or technical issues.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Flora Comfort will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical failures, service interruptions, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

15. Privacy

Information collected when you place an order or use our website may be handled in accordance with our Privacy Policy.

By placing an order, you agree that we may use the information necessary to process, verify, deliver, and provide customer support for your order.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The updated version will be posted on this page with the revised “Last Updated” date.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in Pakistan.

Any disputes will be handled in accordance with applicable Pakistani laws and the rights and remedies available to consumers under applicable law.

18. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact Flora Comfort through the contact details provided on our website.