Refund policy

At Flora Comfort, we want you to feel confident with every purchase. If your order is not the right fit or you receive a product with an issue, we are here to help.

7-Day Exchange Policy

You may request an exchange within 7 days of receiving your order, provided the product meets our return conditions.

We currently offer exchanges rather than cash refunds for change-of-mind or size-related requests.

Eligibility for Exchange

To qualify for an exchange:

  • The product must be unused and unworn.
  • The footwear must be in its original condition.
  • Original packaging, tags and accessories must be included.
  • The product must not have any signs of use, dirt, damage or alteration.
  • The exchange request must be submitted within 7 days of delivery.

For footwear, please try the product indoors on a clean, soft surface to check the size and fit.

Size Exchange

If you receive the wrong size or the size does not fit, you can request a size exchange within 7 days.

The replacement will be subject to stock availability.

If the requested size is unavailable, we may offer an alternative size/style or another suitable solution.

Damaged or Defective Product

If your order arrives damaged, defective, or with a manufacturing issue, please contact us within 48 hours of delivery.

Please send:

  • Order number
  • Clear photos of the product
  • Clear photos of the packaging
  • A short description of the issue

After verification, Flora Comfort will arrange an appropriate replacement or resolution.

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange the correct product and cover the applicable return/exchange delivery cost.

Non-Returnable Items

The following products are not eligible for exchange:

  • Worn footwear
  • Used or washed products
  • Products with visible stains, dirt or damage
  • Products without original packaging
  • Customized or specially made products
  • Products damaged after delivery due to customer use
  • Products returned after the 7-day exchange period

Return & Exchange Shipping

For size exchanges or change-of-mind requests, the applicable return and re-delivery charges may be payable by the customer.

If the issue is due to Flora Comfort, such as receiving the wrong product or a verified manufacturing defect, Flora Comfort will cover the applicable delivery costs.

How to Request an Exchange

Contact our customer support through the contact details provided on our website.

Please include:

Order Number + Customer Name + Reason for Exchange + Photos

Our team will review the request and guide you through the exchange process.

Important Note

Please do not send any product back without contacting Flora Comfort and receiving confirmation from our team. Unauthorized returns may not be accepted.

Refunds

For eligible cases where an exchange is not possible, Flora Comfort may provide a refund or another appropriate resolution after reviewing the case.

Approved refunds will be processed using the applicable payment method and may take additional time depending on the payment provider or bank