Shipping policy

Last Updated: September 2026

At Flora Comfort, we aim to make your shopping experience simple and reliable. We carefully prepare every order before dispatch and work with trusted courier partners for delivery across Pakistan.

1. Delivery Coverage

We currently deliver orders to most locations across Pakistan, subject to courier availability.

Delivery availability may vary for remote or restricted areas.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after order confirmation.

For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, high order volumes, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Flora Comfort may offer free shipping promotions or other delivery offers. Promotional shipping terms may vary.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided with your order.

You can use the tracking information to monitor your shipment through the relevant courier service.

6. Accurate Delivery Information

Customers are responsible for providing accurate:

  • Full Name
  • Phone Number
  • Complete Delivery Address
  • City
  • Relevant Address Details

Flora Comfort is not responsible for delivery delays or failed delivery attempts resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If an order cannot be delivered because the customer is unavailable, refuses the parcel, provides an incorrect address, or does not respond to the courier, the shipment may be returned to Flora Comfort.

Additional delivery charges may apply if the customer requests that a returned order be shipped again.

8. Cash on Delivery Orders

For COD orders, payment must be made to the courier at the time of delivery.

Please ensure that the order recipient has the required amount available when the shipment arrives.

Repeated refusal of confirmed COD orders may affect eligibility for future COD purchases.

9. Damaged Packages

If your parcel appears seriously damaged or tampered with when delivered, please notify the courier and contact Flora Comfort as soon as possible.

For damaged or defective products, please follow the requirements outlined in our Return & Exchange Policy.

10. Delays Beyond Our Control

Flora Comfort is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Public holidays
  • Courier disruptions
  • Natural disasters
  • Road closures
  • Address-related issues
  • Unexpected operational delays
  • Other unforeseen circumstances

We will, however, make reasonable efforts to assist you in tracking and resolving delivery issues.

11. International Shipping

At this time, Flora Comfort primarily serves customers within Pakistan.

International shipping may be introduced in the future and will be subject to separate shipping rates, delivery times, customs requirements, and applicable taxes or duties.

12. Contact Us

If you have questions about your shipment or delivery status, please contact us using the customer-support details provided on our website